Our Commitment to Your Satisfaction

At Rab Store, we understand that our active, global community of women deserves performance wear that fits perfectly and performs flawlessly. If your purchase doesn’t meet your expectations, we’re here to make it right with the same dedication we bring to designing gear that supports your active lifestyle.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your performance wear meets your standards for both style and function.

Return Conditions

To be eligible for return or exchange, items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear and Swim Products (including More Swim, Swim, Swim Tops, and Swimsuit Bottoms)
  • Sports Bras and Shop All Bras (due to intimate nature of these products)

We ensure all swimwear and intimate apparel items are thoroughly inspected before shipping to guarantee quality and performance.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Rab Store Team,

I would like to request a return/exchange for my recent purchase:

  • Order Number: [Your Order Number]
  • Order Date: [Date of Purchase]
  • Items to Return: [List items with sizes and colors]
  • Reason for Return: [Size issue, style preference, etc.]
  • Preferred Resolution: [Refund / Exchange for (specify item and size)]

Thank you for your assistance.

Best regards,
[Your Full Name]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization confirmation
  • Shipping instructions and return address
  • Return shipping label (if applicable)

Step 3: Package and Ship Your Return

Securely package your items including:

  • All original items in their packaging
  • Original tags attached
  • Copy of your return authorization email

Step 4: Return Processing

Once we receive your return, we will:

  • Inspect the items within 1-2 business days
  • Process your refund or exchange
  • Send you a confirmation email

Refund Information

Refund Timeline

Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

  • Credit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

What’s Refunded

Your refund will include:

  • Cost of returned items
  • Original shipping fees (if the return is due to our error)

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or shipping error on our part.

Exchange Process

For exchanges:

  • Follow the same return process outlined above
  • Clearly specify the item and size you wish to exchange for
  • We’ll ship your new item once we receive the return
  • Exchanges are subject to product availability

Need Assistance?

Our dedicated support team is here to help active women like you with any return or exchange questions:

Email: [email protected]

Address: 2923 Lady Bug Drive, Colorado Springs, US 80904

We typically respond within 1-2 business days, matching our efficient order processing time.

International Returns

As we serve our global community of active women (excluding Asia and select remote areas), international returns are accepted. Please note:

  • International customers are responsible for return shipping costs
  • Customs fees and duties are non-refundable
  • Return shipping times may vary based on your location

Thank you for choosing Rab Store. We’re committed to ensuring your active lifestyle is supported by performance wear that meets your highest standards, both in quality and customer service.