Shipping Policy

Our Commitment to You

At Rab Store, we’re dedicated to serving our global community of active women with performance wear that exceeds expectations. We understand that your gear needs to fit perfectly and perform flawlessly, which is why we’ve created straightforward shipping and return policies to support your active lifestyle.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Returns & Exchanges

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your performance wear meets your standards for both style and function.

Return Conditions

To be eligible for return or exchange, items must be:

• In original condition with tags attached
• Unworn and unwashed
• In original packaging
• Accompanied by the original receipt or order confirmation

Step-by-Step Return Process

1Submit Your Return Request

Email our customer service team at [email protected] with the following information:

2Receive Return Authorization

Within 1-2 business days, you’ll receive:

• Return authorization confirmation
• Shipping instructions and return address
• Return shipping label (if applicable)

3Package and Ship Your Return

Securely package your items including:

• All original items in their packaging
• Original tags attached
• Copy of your return authorization email

4Return Processing

Once we receive your return, we will:

• Inspect the items within 1-2 business days
• Process your refund or exchange
• Send you a confirmation email

Refund Information

Refund Timeline

Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

What’s Refunded

Your refund will include:

• Cost of returned items
• Original shipping fees (if the return is due to our error)

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or shipping error on our part.

Exchange Process

For exchanges:

• Follow the same return process outlined above
• Clearly specify the item and size you wish to exchange for
• We’ll ship your new item once we receive the return
• Exchanges are subject to product availability

International Returns

As we serve our global community of active women (excluding Asia and select remote areas), international returns are accepted. Please note:

• International customers are responsible for return shipping costs
• Customs fees and duties are non-refundable
• Return shipping times may vary based on your location

Thank you for choosing Rab Store. We’re committed to ensuring your active lifestyle is supported by performance wear that meets your highest standards, both in quality and customer service.